Common help
I did not receive my sign-in code
Check the email address carefully, look in spam or junk, and wait briefly before requesting another code. Use only the newest code. Never send a sign-in code to support.
Orbit is empty or not updating
There may be no compatible adults actively in Orbit nearby. Bluetooth, network access, permissions, walls and phone conditions can also affect discovery. Keep KYSS open while testing and remember that the radar is not a precise map.
My private photo is waiting, blocked or showing a warning
KYSS automatically checks recognition photos for safety. An ordinary quality warning lets you use the photo or choose another. A photo check does not verify identity, liveness or adulthood. Do not email identity documents or private photo collections.
I bought Plus but cannot see it
Check that the iPhone uses the Apple Account that made the purchase and that you are signed in to the intended KYSS account. Open KYSS Plus and use Restore purchases when available. Apple handles the payment method.
How do I report or block someone?
Open the relevant connection and use its report or block controls. The Safety centre also provides reporting and your list of blocks. If you cannot access the interaction or your account, email support with only the information needed to locate the issue.
How do I request my data or delete my account?
Open Account & data controls in KYSS for the actions available to your account. Save any private progress receipt securely. Deleting KYSS does not automatically cancel an Apple subscription.