Beta version · applies when you agree
How to close your account and track removal of your information.
Start inside KYSS
Open Account & data controls, choose Deletion and select Review account deletion. Check that the account shown is yours and read the effects and policy. Reviewing the screen does not delete anything.
Save the private progress receipt before confirming, then enter the separate confirmation code sent to your account email and the confirmation words shown. The screen states if deletion is unavailable for your account; contact support for help with access or an unavailable control. An unavailable control is not a completed request.
Apple subscriptions are separate
Deleting the app or KYSS account does not stop Apple billing. Manage or cancel your Apple subscription separately if you do not want another renewal. You can proceed with account deletion without waiting for a cancellation or subscription expiry.
What confirmation does
Once the request is accepted, account access and signed-in sessions are withdrawn, Orbit and discoverability end, and future relationship access closes. Account deletion is not a temporary pause and cannot be undone by signing in again.
Removal of stored profile information, your eligible authored messages and disclosures, and private photo copies follows separately. Other people’s unrelated records are not erased, but that is not a reason to retain your eligible message bodies or disclosures in their shared records. Only specifically justified financial, safety or legal records may remain under the applicable retention arrangements.
Track your request after sign-out
Use Track an account-deletion request and your saved private receipt to read progress without reopening the account. The receipt cannot sign you in, undo deletion or reveal staff notes. Its proposed 90-day access period is a progress-access limit, not a promise that every copy will be erased by that date.
A request can show access withdrawn, ordinary cleanup, photo removal, retained records, backup or external checks, or an issue needing attention. Request received and ordinary cleanup complete are different from deletion completion recorded. Check the stated stage and contact support if it appears stuck or you lose access to the receipt.
What can remain, and for how long
See the Privacy Policy’s retention schedule under review for the proposed ordinary cleanup, photo, backup, financial and safety periods. The confirmation preview associates your request with a specific policy. The agreement checkbox does not activate the proposed retention timeframes.
A justified hold must be limited to the records needed and reviewed. Routine backups can outlive removal from the working service, and separately justified records can last longer. Completion must reflect the relevant stages and external checks; a receipt expiry does not establish completion.
KYSS cannot retrieve an independent screenshot, a file you exported or a message already delivered to a separate email account. A later registration or Apple purchase event must not restore your deleted profile, former privileges or closed relationships.